Associate Client Support Representative with French (Hybrid) Job at Broadridge Financial Solutions, New York, NY

U0RrblpZQlkwWDdSOVpZbloxQ0RLODVDcEE9PQ==
  • Broadridge Financial Solutions
  • New York, NY

Job Description

Client Services Representative

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking a Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as: websites, domain names, sponsored ads, digital advertising, and social media support.

The work hours are Monday - Friday from 11:00AM - 8:00 PM (Eastern Time). This is a hybrid remote role where you will primarily work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Responsibilities:

  • Inbound calls High call volume (20-30 calls per day)
  • Outbound calls Product support and customer education
  • Log call notes in CRM and JIRA applications
  • Maintain client relationships focused on customer satisfaction and retention
  • Educate clients on product and program enhancements
  • Maintain and track communication with clients
  • Facilitate information flow to all relevant parties
  • Flexibility in work schedule is a necessity
  • Complete additional projects as assigned
  • Ongoing product support
  • Editor/tool knowledge base and support
  • Guide customers through Corporate Client Intranets, policies and procedures
  • Researching previous and current account activity to resolve issues or answer questions
  • Entering issues for Development to further investigate
  • Close case and follow up with customer on resolution

Qualifications:

  • Strong customer service experience
  • Fluency in both English and French/French Canadian language required
  • Bachelor's Degree or equivalent education is preferred
  • Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
  • Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
  • Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
  • Digital Marketing experience is a plus

Compensation: The salary for this position is $20 hourly. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligible

Benefits Information: Please visit for information on our comprehensive benefit offerings for this role. All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.

Apply by clicking the application link and submitting your information. The deadline to apply for this role is December 15th, 2025.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyone's unique perspective.

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.

Broadridge Financial Solutions

Job Tags

Hourly pay, Work at office, Local area, Remote work, Monday to Friday,

Similar Jobs

Six Flags Fiesta Texas

Justice League Character Actor- Harley Quinn Job at Six Flags Fiesta Texas

 ...engage guests and be knowledgeable about park events. If applicable, must be able to perform in 15-30 lb. costume. Must meet standards (height/build/look) as set forth by WB/DC Comics. Must be able to stand and walk for long periods of time, climb stairs, bend,... 

Delaware Orthopaedic Specialists

Revenue Cycle Manager Job at Delaware Orthopaedic Specialists

 ...Job Description Job Description We are seeking a Revenue Cycle Manager (RCM) that will oversee the entire patient financial journey, by managing billing, coding, collections, and payer relations to maximize reimbursement and minimize denials. The RCM will be involved... 

Butterball

Electrical Engineer Job at Butterball

 ...Understand and troubleshoot control voltage and line voltage. Understanding and utilizing industry electrical prints. Effective PLC maintenance and troubleshooting. Understands Vacuum theory. Ability to work in a fast-paced environment. Ability to... 

Bubba's 33

Restaurant Manager Job at Bubba's 33

 ...Description At Bubbas 33, youll take pride in scratch-made food for all, friendly service, and giving back to the community....  ..., part of the Texas Roadhouse brand family, is looking for a Restaurant Manager to oversee both Front of House and Back of House operations... 

Rocket Air Supply

Sales Account Manager Job at Rocket Air Supply

 ...Job Description Job Description We are seeking a highly motivated and results-driven Sales Account Manager to join our dynamic sales team. As a Sales Account Manager, you will be responsible for maintaining and expanding relationships with our existing clients, as...